Last updated August 15, 2026
Terms of Service
By creating an account, you agree to these terms. We wrote them plainly because we think you should actually be able to read them.
The service is operated by Parent Memories LLC (“Parent Memories”, “we”, “us”).
Who can use this service
Parent Memories is for adults aged 18 and over. By creating an account you confirm that you are at least 18 years old, and we ask for your date of birth at signup to confirm it. Recipients and guardians who receive access after a handover must also be adults.
Minors, and California residents under 18
This service is not directed at anyone under 18, and we do not knowingly allow minors to create accounts. Videos recorded for a child are delivered through an adult — the child never holds an account.
If, despite this, a California resident under 18 has registered and posted content on Parent Memories, California law (Business & Professions Code § 22581) gives them the right to request that content they themselves posted be removed. To make that request, contact us from the account’s email address and tell us which content to remove; we will remove it from public view or anonymize it, and confirm when done.
Honest limits of that removal, as the law itself sets out: it applies to content the minor posted, not to content someone else posted about them or re-shared; it may not extend to content we are required to keep by law; and removal from the service does not guarantee complete erasure from every backup during our standard retention windows, though backups age out on schedule.
Your content
You own your videos and audio recordings. By uploading them, you grant us a limited licence to store, encrypt, and deliver them to the people you choose — nothing more. We do not claim any ownership over your content and will never use it for advertising, training, or any purpose other than operating the service for you.
What you must not use this service for
- Threatens, intimidates, or encourages violence against any person
- Facilitates, encourages, or instructs self-harm or suicide
- Constitutes harassment, stalking, or targeted abuse of any individual
- Contains sexual content involving minors
- Is designed to defraud or deceive a recipient
- Violates any applicable law
We reserve the right to suspend accounts and remove content that violates these terms, and to cooperate fully with law enforcement on credible reports of threats or harm. A family member or viewer can report a concern using the report button on any video.
The handover mechanism
You designate a trusted person who will receive access to your account if you stop checking in for your chosen period (30, 60, or 90 days) and all warning steps complete. The handover mechanism operates exactly as described in our how it works page. We do not make any warranty about the legal effect of this mechanism in any particular jurisdiction. We strongly recommend consulting a solicitor or attorney if you have questions about how this interacts with your estate or digital property rights.
The trusted person you designate receives full control of your account after handover, including the ability to watch, download, and delete your videos. Choose this person carefully.
Subscription and billing
Access to Parent Memories requires a paid monthly subscription after the free trial period. Payment is due at the start of each monthly billing period. If a payment fails, we will retry and notify you. We give a generous grace period before restricting access — we will always give you time to download your videos before anything is removed.
You may cancel at any time from your account settings. Cancellation stops future charges and your access continues until the end of the current billing period. We do not offer refunds for the current billing period after cancellation.
Subscriptions purchased in the iOS app are billed by Apple through your Apple ID, renew automatically unless cancelled at least 24 hours before the end of the period, and are managed or cancelled in your App Store subscription settings. Apple’s refund policies apply to those purchases.
Subscriptions purchased in the Android app are billed by Google through your Google account, renew automatically unless cancelled before the end of the period, and are managed or cancelled from the Subscriptions page in the Google Play Store app. Google Play’s refund policies apply to those purchases.
Verified military members pay nothing during active deployment periods. Standard pricing applies at all other times.
Data deletion
If you delete your account, your videos are held for 30 days to allow download, then permanently deleted. This is irreversible. We cannot recover deleted content after this period.
If your account is suspended for violation of these terms, we may delete your content immediately and without notice. In cases involving illegal material, we will preserve evidence as required by law.
Availability
We aim to keep Parent Memories available at all times but cannot guarantee uninterrupted service. If we ever shut down the service entirely, we will give you at least 90 days notice and the ability to download all your videos before closure.
Limitation of liability
Parent Memories is provided as-is. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the service, including any loss of content. Our total liability to you for any claim will not exceed the amount you paid us in the 12 months before the claim arose.
Changes to these terms
We may update these terms from time to time. For significant changes that affect your rights, we will email you at least 30 days before they take effect. Your continued use of the service after that date constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.
Contact
Questions about these terms: Contact us.