Last updated July 24, 2026

Privacy Policy

We wrote this in plain language because we think you deserve to understand how your information is handled — especially when the information includes videos meant for your family.

The service is operated by Parent Memories LLC (“Parent Memories”, “we”, “us”).

The short version: We store what you give us to make the service work. We encrypt your videos and we do not watch them. We do not sell your data. We keep your information only as long as necessary. You can delete everything at any time.

What we collect

Account information: Your name, email address, and encrypted password when you create an account. If you verify military status, we keep only the fact that verification succeeded and how. Through a verification partner, we never see the documents you provide to them. If you verify with us directly by email, we look at what you send only to confirm eligibility and then delete it — we do not keep copies of your documents.

Videos and audio: The recordings you make or upload, along with the title, date, duration, and file size of each entry.

Activity data: Dates and times when you log in and the IP address used. We use this to detect unusual access and to power your check-in timer.

Billing information: Payment details are handled by our payment processor. We store only confirmation that a payment succeeded — we never see or store full card numbers.

Legacy settings: The name, email address, and relationship of any person you designate to receive your videos.

How we use your information

To provide the service: storing and playing back your videos, managing your check-in timer, and notifying the people you choose. To send you check-in reminder emails and service communications. To verify military status for free-while-deployed accounts. To process billing. To respond to support requests.

We do not use your information to show you advertisements. We do not sell your data to third parties. We do not use your videos to train machine-learning models.

Your videos

Your videos are encrypted at rest. Only you and the people you specifically invite can watch them. Our team sees file metadata (size, duration, date) — never the content itself.

The one exception — flagged content: If a viewer reports a video as a safety concern, a human member of our team may review the content of that video. Every such review is logged in our audit trail, including who reviewed it, when, and why. This is the only circumstance under which a team member watches a video. If a review reveals credible threats of harm, we may share the relevant information with law enforcement.

Handover and death

When your check-in timer completes the full process — including all warning emails and the 14-day final window — access to your account is transferred to the person you designated. That person receives your videos, your timeline, and full account control.

A family member may submit documentation to accelerate this process. An admin reviews and approves any such request before any access is granted. All handover events are recorded in our audit log.

Data retention

We keep your data for as long as your account is active and for a reasonable period after. If you delete your account, your videos are held for 30 days so you can download them, then permanently deleted along with your account data. If a subscription lapses, we give a generous grace period before any deletion, with warning emails throughout.

Military accounts are retained for a minimum of one year after inactivity, regardless of subscription status.

After a handover, the receiving guardian gets 180 days of free access. If they take no action and do not subscribe, the account follows the standard retention process with warning emails before any deletion.

Your rights

You can access, correct, or delete your personal information from your account settings at any time. You can download all your videos as a bundle. If you want a copy of all data we hold about you, or if you want to exercise any right under applicable privacy law, contact us at the address below and we will respond within 30 days.

Security

Passwords are stored using a one-way hash — they are not recoverable, even by us. Videos and account data are encrypted at rest. Login dates and IP addresses are logged to detect unusual access. We offer optional two-factor authentication on all accounts.

Cookies

We use cookies only to keep you logged in between sessions. We do not use advertising cookies or third-party tracking cookies.

Children

Parent Memories is for adults 21 and older. We do not knowingly collect information from children. Child recipients access content through a guardian-managed account held by an adult.

Changes to this policy

If we make significant changes that affect your rights, we will email you and update this page. The date at the top of this page shows when it was last updated.

Contact

Questions about this policy: Contact us. We will respond within one business day.